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Forum: Australia, New Zealand & the Pacific

16th Jul 2023, 22:19

Replies: 370

Disgusting Jetstar

Views: 86,701

Posted By MagnumPI

Earlier in this thread I made a comment about the...

Earlier in this thread I made a comment about the general lack of Customer Service training and inability of some staff to empathise with customers and the general public, which almost certainly...

Forum: Australia, New Zealand & the Pacific

22nd Mar 2023, 02:17

Replies: 370

Disgusting Jetstar

Views: 86,701

Posted By MagnumPI

You're assuming people are rational actors dr...

You're assuming people are rational actors dr dre, but they're often not. There's always going to be disputes. Of course passengers should follow instructions, but when they don't the crew should...

Forum: Australia, New Zealand & the Pacific

22nd Mar 2023, 01:57

Replies: 370

Disgusting Jetstar

Views: 86,701

Posted By MagnumPI

You're probably right. My theory is that...

You're probably right.

My theory is that people are far less comfortable having difficult conversations and resolving disputes. Anecdotally, I see this all the time in business with people trying...

Forum: Australia, New Zealand & the Pacific

21st Mar 2023, 23:11

Replies: 370

Disgusting Jetstar

Views: 86,701

Posted By MagnumPI

Come on Capt Fathom, don't be disingenuous. How...

Come on Capt Fathom, don't be disingenuous. How did the situation escalate to that point with someone who, according to witnesses, was not being aggressive or violent? That's the point I'm trying to...

Forum: Australia, New Zealand & the Pacific

21st Mar 2023, 22:52

Replies: 370

Disgusting Jetstar

Views: 86,701

Posted By MagnumPI

It never ceases to amaze me that there are so...

It never ceases to amaze me that there are so many pilots and flight crew out there who could (and perhaps have!) successfully manage an emergency in-flight, but apparently can't negotiate or...

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