Disgusting Jetstar
Evertonian
Never had an issue with PAX location for a Loadsheet. I did need to get an accurate count of children and infants once in order to get the last pallet on a DC-10 to HNL, but that was a weight issue, not balance.
As for the computer putting the Trim “on the edge”… I would imagine you’d want to get that software patched pretty quick! Besides, there’s a couple of envelopes that you work to & the Airbus or Boeing limit is not the default! 🙄
As for the computer putting the Trim “on the edge”… I would imagine you’d want to get that software patched pretty quick! Besides, there’s a couple of envelopes that you work to & the Airbus or Boeing limit is not the default! 🙄
When Michael O'Leary's protégé, one Alan Joyce, took over Qantas he set up Jetstar in the Ryanair mould, complete "no sitting together unless you pay".
That policy caused this and Jetstar's check in contractors and cabin attendants exacerbated it by following the LCC's "customer service doesn't apply here" attitude.
So, indirectly, and drawing a long bow, the buck stops at the Irishman's desk. Of course AFP didn't help either
That policy caused this and Jetstar's check in contractors and cabin attendants exacerbated it by following the LCC's "customer service doesn't apply here" attitude.
So, indirectly, and drawing a long bow, the buck stops at the Irishman's desk. Of course AFP didn't help either
Ok,so theres no excuse for violence or threats but what about a bit of common sense,no matter what the cabin crew are paid or where they come from,is it really that hard to try & accomodate a family wanting to sit together.
If its true about having to pay extra to sit together as described in a few of the previous posts the people running this sh..show need to have a good look at themselves.
Just another opportunist attempt to get a few more $$$ in the bank for kpi bonuses etc.
What is this crap that if you want to sit together you have to pay extra!
Ok,so theres no excuse for violence or threats but what about a bit of common sense,no matter what the cabin crew are paid or where they come from,is it really that hard to try & accomodate a family wanting to sit together.
If its true about having to pay extra to sit together as described in a few of the previous posts the people running this sh..show need to have a good look at themselves.
Just another opportunist attempt to get a few more $$$ in the bank for kpi bonuses etc.
Ok,so theres no excuse for violence or threats but what about a bit of common sense,no matter what the cabin crew are paid or where they come from,is it really that hard to try & accomodate a family wanting to sit together.
If its true about having to pay extra to sit together as described in a few of the previous posts the people running this sh..show need to have a good look at themselves.
Just another opportunist attempt to get a few more $$$ in the bank for kpi bonuses etc.
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In terms of what happened in the early days, rows of seats were blocked off according to a chart which took into account the W&B restrictions.
It wasn't pick a seat, any seat. It was pick a seat, not in these rows though.
It wasn't pick a seat, any seat. It was pick a seat, not in these rows though.
I am DISGUSTED to see jetstar using the AFP to taser a man in Perth who just wanted to be seated with his infant and wife.
NO EXCUSES, Jetstar should have accommodated this man.
I don't care if they are worried about weight and balance, there is NO EXCUSE for separating a father from a new born.
All the dumb arse crew had to do to make it work was a seat swap with another passenger, or be fair and reasonable and re-calculate the W&B.
BUT NO ...... Jetstar megalomaniac crew in their complete lack of experience and professionalism and humanity, decided to call in the dogs and destroy this family with tasers.
PATHETIC JETSTAR. NO EXCUSES.
https://www.9news.com.au/national/bo...d-ae054bcf5767
NO EXCUSES, Jetstar should have accommodated this man.
I don't care if they are worried about weight and balance, there is NO EXCUSE for separating a father from a new born.
All the dumb arse crew had to do to make it work was a seat swap with another passenger, or be fair and reasonable and re-calculate the W&B.
BUT NO ...... Jetstar megalomaniac crew in their complete lack of experience and professionalism and humanity, decided to call in the dogs and destroy this family with tasers.
PATHETIC JETSTAR. NO EXCUSES.
https://www.9news.com.au/national/bo...d-ae054bcf5767
Where was the other passenger sitting that was willing to facilitate the seat swap and what are the rules on an airbus with LMCs?
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I’d pay extra not to have to sit next to my wife….
I am DISGUSTED to see jetstar using the AFP to taser a man in Perth who just wanted to be seated with his infant and wife.
NO EXCUSES, Jetstar should have accommodated this man.
I don't care if they are worried about weight and balance, there is NO EXCUSE for separating a father from a new born.
All the dumb arse crew had to do to make it work was a seat swap with another passenger, or be fair and reasonable and re-calculate the W&B.
BUT NO ...... Jetstar megalomaniac crew in their complete lack of experience and professionalism and humanity, decided to call in the dogs and destroy this family with tasers.
PATHETIC JETSTAR. NO EXCUSES.
https://www.9news.com.au/national/bo...d-ae054bcf5767
NO EXCUSES, Jetstar should have accommodated this man.
I don't care if they are worried about weight and balance, there is NO EXCUSE for separating a father from a new born.
All the dumb arse crew had to do to make it work was a seat swap with another passenger, or be fair and reasonable and re-calculate the W&B.
BUT NO ...... Jetstar megalomaniac crew in their complete lack of experience and professionalism and humanity, decided to call in the dogs and destroy this family with tasers.
PATHETIC JETSTAR. NO EXCUSES.
https://www.9news.com.au/national/bo...d-ae054bcf5767
If you were in your front yard and your neighbour said they really didn't like the sort of lawn you'd put down, would you tell them it's your choice or would you call the police because they 'might' get aggressive. Seriously, this is a joke these days, the slightest look of disagreement and in come the goons. It comes from people being employed and put in positions who have absolutely zero ability to deal with people.
Let's not split hairs here, yes, technically they shouldn't swap people around but let's face it, if it's one passenger and they're both adults, they're both recorded at the same standard weight anyway so it makes absolutely ZERO difference to the weight and balance. Years ago, a QF 747 arrived in MEL from SYD and two pallets had been loaded in opposite positions in error, in LMC terms it was a 10 tonne error, in reality, the error was the difference in weight of what was stated and what was reality so, really, about 2-3t. The Captain barely noticed it but asked for it to be investigated. One passenger swapping with another, less effect than the drinks trolley rolling down the aisle.
Wow, just Wow! You are such an ill informed person who doesn’t even know what actually occurred or what the law and regulations are. Firstly Jetstar didn’t get the AFP to taser the guy, he wanted to be a hero not only he didn’t follow the cabin crew directions he took it a step further and didn’t follow the AFPs direction. The company have a policy, the CASR hold the regulation this guy simply thought he was above all. If only he knew he could have moved after take off and moved back before landing.
Let's not forget, we're talking about a generation, some of whom that need to take mental health leave when someone unfriends them on FB.
Fault in my view is that the check in agent should have noted it and seen if there was something they could have done to fix this before the passenger got on the aeroplane.
Many years ago in QF, being a full service carrier, there were seats held back that were used for this purpose and if at the end of a flight a couple were split seated, there was a procedure to pick someone with a vacant seat next to them, upgrade that person to the next class of travel and seat the couple together. If there wasn't, the couple were upgraded to the next class even if split seating prevailed because at least they were being given something in compensation.
Everybody thinks it's a simply equation but it isn't. Pre-seat most of the flight to try and avoid split seating and you run the risk of causing it because seats get held until the end for the people pre-seated, causing split seating. It's a balancing act to get the best result, usually depending on load, the percentage dictates what size groups get pre-seated, e.g. down to groups of three if the flight is 70% full, down to two if 80%, etc. etc. Believe me, people, very smart people, have looked at this problem for decades and there's no one-size-fits-all solution.
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I remember having AFP remove people from aeroplanes in the old days of AN and QF and they didn't have tasers and never had to use any weapons. They just used their voices and their training to explain to the person why they must leave NOW. Society is too quick to go to the next step now and Police are becoming more and more heavily armed. I mean when there's a bank robbery, what precisely justifies CRT police having assault rifles, in a country where they are banned and you can't buy/obtain them? Where does this end? Are we going to have riot police with tactical nukes in 40 years time?
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The passengers don’t know aviation law so can’t be the judge on whether or not this guy did something wrong, which he did. Firstly he failed to comply with the lawful directions of the cabin crew on what seat he needed to sit in. Secondly he failed to comply with the police’s instructions to come with them off the aircraft.
Passengers don’t run the cabin and don’t arrange their own seat swaps.
It could have been weight and balance, or just the fact he swapped all on his own. Whatever it is, the CC’s instructions are lawful.
We also don’t know what preceded that conversation because the video recording only starts from when the CC told the guy he wasn’t going to be allowed to fly. As the video shows he is clearly being belligerent, whatever the cause, and is probably not going to comply with other instructions from the crew inflight.
Passengers don’t run the cabin and don’t arrange their own seat swaps.
It could have been weight and balance, or just the fact he swapped all on his own. Whatever it is, the CC’s instructions are lawful.
We also don’t know what preceded that conversation because the video recording only starts from when the CC told the guy he wasn’t going to be allowed to fly. As the video shows he is clearly being belligerent, whatever the cause, and is probably not going to comply with other instructions from the crew inflight.
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Good lesson for all passengers. If you want to get to your destination with minimum fuss, do as instructed. You don't have to like the instructions but you must follow them.
Looks like this chap failed to get his family booked in seating together. Not sure how that is Jetstar's fault. He says on the video "Go and get the police, I will move when they come". So, how is this Jetstar's fault again and in which way is this pathetic or disgusting? I feel for the cabin crew who are simply following the instructions of their company and the regulator but also for the AFP having to deal with yet another individual putting themselves ahead of the collective.
Looks like this chap failed to get his family booked in seating together. Not sure how that is Jetstar's fault. He says on the video "Go and get the police, I will move when they come". So, how is this Jetstar's fault again and in which way is this pathetic or disgusting? I feel for the cabin crew who are simply following the instructions of their company and the regulator but also for the AFP having to deal with yet another individual putting themselves ahead of the collective.
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But you've got to ask yourself if it was really necessary for it to get to that point. I don't know what it's like now but I agree with one of the other posters who said QF CC used to be the masters at fixing these problems. The FSD would have a quick chat to the pax, tell them he/she knew about their seating issue and when the aeroplane is airborne we'll sort it out and if we're out of options v.v. people moving, we'll make it up to you in another way. Lot's of nice people who were understanding ended up sitting in two seats together that were vacant at the back of J/Class and got lavished with champagne and other goodies. They then went and told their entire friends/family to fly with QF.
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Sorry John "I believe cabin crew have the ability to swap allocated seats quickly and easily using their Ipad in their hand"
Not correct.
The pax manifest held digitally at the departing station is the master doc and is a legal requirement. The crew ipad uploads from that, not in reverse. It serves for identification purposes in the event of "the sh1t really hitting the fan" and feeds into the weight and balance calcs (minor issue here on a 200 odd ton a/c)
The message is simple, do as you are bloody told or put on those Nike's and start walking.
Not correct.
The pax manifest held digitally at the departing station is the master doc and is a legal requirement. The crew ipad uploads from that, not in reverse. It serves for identification purposes in the event of "the sh1t really hitting the fan" and feeds into the weight and balance calcs (minor issue here on a 200 odd ton a/c)
The message is simple, do as you are bloody told or put on those Nike's and start walking.
Numerous flights international and internal over nearly a decade, some years ago, and not once did I see an incident in the cabin. Now whether the ticket paying public have become more anti-social, less law abiding (yes, they have) or whether CC have become more megalomanic (yes, they have) is debatable on who threw the first rock. On that both sides fed of each other. There is nothing like an over-the-top Karen type person to cause an equal response.
Feels like it could be a story of a good bloke having a bad day ? I got a mental image of a decent family man who’s been pushed that bit too far , sitting in the middle seat 20 rows from his kid just holding it all in and just says f it , no more !
I'm sorry, but unless they turned up late or checked in separately, you can't say it's not Jetstar's fault. The check in agent has eyes and the ability to read and would have seen they were split seated. Maybe he/she did, maybe the pax didn't care at that stage or maybe they just handed them the BP and let them go blissfully unaware. I don't know a check in agent of any experience who wouldn't have looked at the seats and at least tried to do something, if they were the 207, 8 and 9th to check in out of 209 then it's not JQ's fault but if they checked in halfway, I know it's a low cost carrier but there's no cost in moving a few seats around and re-printing the BP.
Family travel and seating
Family travel and seating
You can select and purchase seats for your family when you book through our website or with one of our friendly team members.
- If you choose not to select your seats, they will be randomly assigned at check in, at no additional cost.
- We do our best to seat families together when we allocate seating and we’ll make sure that young children are seated with a parent or guardian, but we can’t guarantee you’ll be all together. That’s why it’s best to select your seats when you book your flights.
As for the "He should just pay the $5" remark:
We booked flights last year with Westjet, not a particularly low cost airline, and the there and back seat charges would have cost nearly $180. As it happens we have a Westjet credit card that gives us extra baggage or that would have cost another p$90. $270 added to the cost of your flights ain't peanuts.
We booked flights last year with Westjet, not a particularly low cost airline, and the there and back seat charges would have cost nearly $180. As it happens we have a Westjet credit card that gives us extra baggage or that would have cost another p$90. $270 added to the cost of your flights ain't peanuts.
